Online Training for Patient Advocacy Groups & Charities
Thoughtful AI training, made for patient groups.
PIF TICK competent freelancer
Practical guidance on when and how to use AI in patient education, with verification workflows that keep your content safe and accurate.
What We Cover
This training is built on genuine hands-on experience using AI for patient education — what works, what doesn't, and exactly why it matters to understand the difference.
LLMs work by predicting likely text from patterns in training data. Even with tools like web search bolted on, they can produce confident, fluent output that is subtly or substantially wrong.
Purpose, Role, Explicit Instructions, Context, Inclusions, Scope, Examples. A structured approach that consistently produces better starting points for patient-facing content.
AI often defaults to clinical language or swings the other way and produces text that can sound patronising. Getting the tone right for patients means learning to revise with empathy, plain language, and appropriate caveats.
Source-checking, clinical review, patient review, and version control. Every piece of AI-assisted content must go through all four stages before it reaches patients.
Confident but unsourced claims. Fabricated citations. Smoothed-over clinical nuance. Outdated guidelines. Knowing what to look for, especially when output reads most polished.
Patient stories and lived experience are never AI-generated. A clear decision framework helps teams identify where AI genuinely helps and where it doesn't belong.
Prompting Framework
Sessions introduce a structured prompting approach that produces better first drafts for patient-facing content, and shows teams why the prompt matters as much as the task.
"The output is always a first draft. A good prompt improves the starting point, it does not eliminate the need for verification."
Session Formats
45 minutes
A focused online deep-dive on a single topic — ideal as a lunch-and-learn or first step for teams exploring before committing to more.
Most popular
90 minutes
Two ways to go deeper — either the full foundational training, or a 90-minute deep-dive into any single mini-topic with hands-on practice.
120 minutes
Everything in the Standard Session, plus extended hands-on practice and deeper discussion of governance for your organisation.
Mini Session Menu
Each mini session focuses on one topic in depth and is practical enough to apply to your work the same afternoon. Choose the topic that matters most to your team, whether that's a starting point, a specific use case, or a particular concern.
A gentle entry point. What AI is, what it isn't, and what it can realistically do for a small charity team. For teams who want permission to start experimenting.
Practical prompting for patient content, introducing the PRECISE framework through live demonstration with real healthcare writing tasks.
A focused session on the four-stage verification workflow. Ideal for teams already using AI who want to do it more safely and systematically.
One of the most useful applications of AI for patient education. How to get consistent plain-language drafts from clinical source material — with practical demonstrations.
Reaching your community in more languages. Where AI can genuinely help, where cultural adaptation still needs a human, and how to work with a professional translator alongside AI.
The specific craft of Easy Read. Where AI can accelerate drafting, where it falls short, and why final review by someone with lived experience is non-negotiable.
Podcasts, audio leaflets, and voice versions of written content. A practical introduction to tools like NotebookLM and ElevenLabs, with attention to what to check before publishing.
PAGs write a lot of funding applications, campaign copy, and impact reports. A practical session on where AI can genuinely help, while keeping authenticity and voice intact.
A hands-on walk-through: choosing a platform, grounding a chatbot in your own content, setting scope and guardrails, testing for failure modes, and deciding on moderation and disclosure. This one needs the extra time — you leave with something you could actually build.
Any of these topics can also be booked as a 90-minute deep-dive — the same focused topic, with twice the time for hands-on work and group discussion.
Practical reference materials you can download straight away, no signup required. Share them freely with your team.
One-page PDF · Reference card
Seven common failure modes in AI-drafted health content, each with a plain description and a concrete example. The reference card to pin above your desk.
Download PDF →
Three-page PDF · Prompt library
Ready-to-use prompts for plain language rewriting, easy-read drafting, translation, glossary building, fundraising appeals, and more. Copy, adapt, share.
Download PDF →
Investment
Most popular · 90 minutes
per person
All sessions include a resource pack and follow-up support for questions as you start putting things into practice.
Get in TouchIdeal for individuals or small teams. Join a scheduled online session alongside people from other PAGs and charities — the cross-organisational discussion is valuable in itself. Hearing how others approach the same challenges is something a single-organisation session can't replicate.
For larger teams who want to train together online, bespoke sessions can be shaped around your organisation's content, tools, and priorities. Get in touch to discuss what would work best.
One-to-one consultancy is available after any session — whether you want to work through a specific content challenge, develop a verification workflow, or draft an AI-use policy for your organisation.
About Me
Medical writer · Plain language consultant · GenAI trainer for patient advocacy groups
I'm a medical writer and healthcare communications specialist with two decades of experience in language, technology, and healthcare. As Patient Resources Manager at Karger Publishers, I led patient education strategy and content development across oncology, haematology, rare diseases and women's health, authoring and editing books, information leaflets, plain language summaries and video scripts for patients and lay audiences, and building partnerships with patient advocacy organisations across Europe, the UK, and the US.
Alongside this, I've trained adult learners throughout my career — teaching medical English and healthcare communication to medical professionals and adult learners across a range of clinical fields, and working as a teacher trainer in the same area. My sessions draw on both: subject expertise, and the craft of teaching it.
Credentials
As well as being a PIF TICK competent freelancer, as Patient Resource Manager at Karger Publishers I was responsible for achieving the PIF TICK for our patient resources. The PIF TICK is the UK's only assessed quality mark for trusted health information — the same standards this training helps your team apply when using AI.